Frequently Asked Questions
Everything you need to know about your Blackstone Publishing order.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags. To start a return, please visit our online portal and enter your order number and email address.
Are your clothing materials sustainably sourced?
Yes, Blackstone Publishing is committed to ethical fashion. We use high-quality, sustainable fabrics and partner with manufacturers who adhere to fair labor practices.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I find the right size?
Each product page features a detailed 'Size Guide' with measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.